Returns, Refunds and Exchanges
Warranty on any and all new merchandise sold on the website jordonfoods.com and jordondonfoodskc.com are the responsibility of the respective manufacturers for the period specified.

• " Refunds will only be given on damaged merchandise and only when a replacement is unavailable, and only after customer has first contacted Jordon Foods Company, Inc. to obtain a return authorization approval (RA) within 48 hours of receiving merchandise. Authorized returns to Jordon Foods Company, Inc. for any reason other than damage, will be issued as a full refund in the form of an in-store credit. Customer is responsible for all return shipping and handling charges on all non-damaged items.
• If an item is damaged, or if we sent the wrong item, we will pay for the return shipping, and we will ship the correct item to you at no extra cost.
• All non-authorized returns or packages not indicating a valid return authorization number on the package will be rejected. Packages containing returns must have the return authorization number clearly written on the package. Please call us first to make arrangements.
• Jordon Foods Company, Inc. will do everything possible to insure your satisfaction with the service and products purchased on our website.
• We will do our best help with any and all inquiries concerning our services and products.

Rejected Deliveries and Shipments
All rejected shipments or deliveries will be subject to a 15% restocking fee for the product, and the actual shipping charges incurred by Jordon Foods Company, Inc. (charges incurred in shipping the product to you and back to us) will also be deducted from your in-store credit. This policy applies to all products, including items that are featured with free shipping promotions.

Damaged Deliveries
If your shipment arrives damaged, refuse delivery and call us. In this rare event, we will ship a replacement unit at no additional cost to you and we will be responsible for all freight claims.

Cancelled Orders
All orders that are cancelled prior to shipment will be subject to a 3% cancellation fee. Orders cancelled after shipment will be subject to the policies listed above.